Shipping & Delivery
Free Shipping: We offer free shipping on all orders.
Orders are typically shipped the next business day after placement using reliable standard shipping services for prompt delivery. Delivery times usually range from 9 to 15 days, depending on the destination. While we strive to ensure timely delivery, occasional delays due to unforeseen circumstances may occur. We appreciate your patience in such instances and encourage you to reach out to us with any concerns
Once your order is shipped, which typically occurs the next day after placing your order, you will receive tracking details via email. Additionally, you can track your order directly on our website by visiting the 'Order' section. Simply check the order details of the specific order you've placed to access tracking information
If your parcel hasn't arrived by the estimated delivery time, we recommend first checking the tracking information provided to you for any updates on its status. If there are concerns or the tracking doesn't provide clarity, contacting the shipping carrier directly can offer further assistance. Additionally, feel free to reach out to us for support or if you have any questions regarding your order. While occasional delays may occur due to unforeseen circumstances, we appreciate your patience and assure you that we're committed to ensuring the successful delivery of your parcel. If the issue persists or you need further assistance, please don't hesitate to follow up with us, and we'll do our utmost to address any concerns promptly
Oops, realized your order is headed to the wrong address? Don't worry, we're here to assist! If your order hasn't been shipped yet, simply send us the updated details, and we'll make the necessary changes for you. However, please keep in mind that we can only deliver your order to the address provided during checkout. If you've provided an incorrect address and the package has already been delivered there, we won't be able to retrieve it. So, please double-check your address carefully to ensure smooth delivery
Returns & Exchange
Returns: If you wish to return an item, you will be responsible for the return shipping cost. The refund amount will be deducted by the shipping cost we paid to send the item to you.
Exchanges: We do not accept exchanges.
We apologize if your package arrives damaged. Please send us an uncut video showing the damage to both the product and the shipping box via email at service@elythar.com or DM on Instagram elythar_studio. We aim to respond within 12 hours of your initial contact. Thank you for your understanding and cooperation.
Please check your order upon delivery and reach out to us immediately if you receive a defective, damaged, or incorrect item. We'll promptly assess the issue and ensure it's resolved to your satisfaction.
Product Related
There is no minimum order quantity (MOQ) for raw materials. You can purchase as little as a single piece of any item.
Once an order is shipped, we are unable to accommodate cancellations or modifications. Thank you for your understanding.
To stay updated on our latest discounts and promotions, please follow us on Instagram elythar_studio. We regularly share information about our current offers and promotions on our Instagram page.
Not all of our products are anti-tarnish. We strive to offer the best quality and most affordable items on the market. If a product is anti-tarnish, it will be clearly mentioned in the product description. We cater to all types of customers, so please read the product descriptions for details.